Contact Center Services

Customers are the key to any business. It's imperative to keep the existing customers happy and to induct new customers always. RIPL Contact centre services helps businesses to perform both the activities through Inbound and Outbound Services. A satisfied customer will bring few more customers to the organization. RIPL's customer service professionals work as an extension of any organization's operation, assisting customers with their concerns and providing them the information they're looking for

A key feature of our customer service contact center is that it is an integrated approach with your business, utilizing web portals and client databases on the real time basis we're able to provide customers with important and accurate information on time. In addition, every aspect of our service is customizable, so you can personalize the way your calls are answered and how different situations are handled. Our contact center has the ability to integrate with most CRM and ERP systems to provide seamless operation.

Contact Centre key Facts :

  • Efficiency: RIPL Contact Centre services Connect callers and customer service professionals more efficiently across multiple contact points.
  • Flexibility: RIPL Contact Centre services benefits the customers with Customised Routing plans as per the requirement
  • Scalability: RIPL Contact Centre services allows scalability to meet organisation challenges by increasing capacity immediately to meet opportunity as it occurs and cutting back as soon as the moment has passed. Our clients need this degree of flexibility in both service delivery and cost.